Refrigeration FAQs

• What is a ‘Preloved fridge freezer’?

  A ‘Preloved fridge freezer’ is a fridge freezer that we have already rented out and that has then been returned to us for re-rental. All of our refurbished or nearly-new fridge freezers are fully cleaned, serviced and commissioned for safe use. Essentially, our refurbished range gives customers access to premium products at a reduced cost and with absolutely no compromise on quality. Choosing to rent a refurbished fridge freezer also supports a circular economy and is a sustainable lifestyle choice.

• What are the new energy ratings for fridge freezers and what are their equivalents in the old ratings?

  The new energy ratings for fridge freezers cannot be compared to the older ratings. It is an entirely different system so there are no direct equivalents. However, technology and energy efficiency are constantly being reviewed and improved by refrigeration manufacturers. Furthermore, Forbes does the investigations for you and you can rest assured that we chose our refrigeration manufacturers and products very carefully to ensure that they offer the very best energy efficiency.

• Do I pay for repairs or parts if my fridge freezer breaks down?

  A key benefit of rental is that, in the event of technical problems or refrigerator or freezer breakdown there are no repair or replacement costs. If you notify us that something has wrong with your fridge, freezer or fridge freezer we will always aim to dispatch an engineer to your house the same/ next day. Where a kitchen appliance is deemed to be become economical repair, we will replace it for you on a like-for-like basis, at no extra cost.

• What is Frost Free, NoFrost and LowFrost Fridge Freezer?

  Low Frost fridge freezers reduce the amount of frost that will build up in the freezer compartment. Frost Free fridge freezers constantly circulate air throughout both the fridge and freezer compartments so that there is no frost build up at all. That means that by choosing a No Frost fridge freezer you will never have to go through the inconvenience of manually defrosting again.

• What is VitaFresh technology?

  It is estimated that every year, 45% of fruit and vegetables go to waste. This waste is threatening our way of life and having a devastating impact on our resources. Bosch is committed to supporting the Zero Waste Movement and helping consumers conserve resources at home. Bosch’s VitaFresh technology was been designed to keep our fruit and vegetables fresher for longer. With VitaFresh, Bosch fridges have a specific zone that can be set at 0% for the safe storage of fresh fish and meat. This prevents the transfer of odours and bacteria to other parts of the fridge. The big drawer inside these Bosch fridges is designed specifically to maintain and prolong the freshness of fruit and vegetables. The drawer is a sealed compartment that has special settings to control the optimum humidity levels. Forbes is proud to offer fridges with VitaFresh technology, they represent a sustainable appliance choice and the best way to keep your fruit and vegetables fresher for longer, helping our customers to save money and reduce their waste.

• What is DuplexCool technology?

  Miele has developed innovative Duplex-Cool technology to help keep food cool, prolong freshness and stop fridge contents from drying out. With Duplex-Cool, air circulates in separate circuits within the fridge and the freezer. This prevents freezer contents from being contaminated with odours from the fridge as air is not exchanged between the two compartments. With food waste being such a costly problem both for people's wallets and the environment, such refrigeration technology is of vital importance for preserving the contents of your fridge and freezer for longer.

• What is MultiFlow technology?

  MultiFlow technology makes sure that cold air reaches every corner of the refrigerator to keep the temperature stable throughout. Multiple air channels circulate the back wall of the fridge to efficiently cool every shelf and keep your groceries fresh.

• What are the advantages of renting a kitchen appliance instead of purchasing?

  By choosing to rent a kitchen appliance, you are making a more sustainable lifestyle choice than purchasing. You also have the benefits of free appliance delivery, free appliance installation, free same/ next day service responses and regular upgrade opportunities. Forbes’ installation teams also provide free product demonstrations and you have on-going access to our multi-award winning customer service teams who can provide technical assistance at no extra cost. By renting kitchen appliances, you also avoid paying costly upfront payments, and benefit from fixed pay weekly or monthly prices. Fridge freezer rental is better for your household budgeting, better for you logistically and better for the environment.

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