Digital television is constantly being upgraded and amended to improve the content that you have access to. However, these technological improvements bring about changes in the frequencies for each channel. In order to keep watching your favourite transmissions you will need to ensure that you have retuned.
We offer assistance with this to all customers. You can call our multi award-winning Customer Service team on 01737 647 300 and they can talk you through the simple steps or can offer a video calling service to assist further. Alternatively, we have provided a tuning guide below for you to work through independently.
If you use Freeview you will need to re-tune your TV when your area is affected by these changes. This can be easily achieved by following these steps:
With Humax, if the channels are not appearing correctly please select the System Default Settings option. You will be asked to enter a password which by default is 0000.
If you are asked whether or not you wish to delete channels or settings just select ‘OK’ as the channels will be re-installed after the retune.
Your TV may turn off for a few moments before re-starting with the new channels.
Tuning menu options may vary between models however our customer service team can assist you further. Availability of Freeview channels is subject to weather and transmission in your area.
To make things easy, we have compiled all of the retune dates for 2020 so you can keep track of what is happening in your area.
|Winter Hill||Liverpool, Manchester, Lancashire, Cheshire and North Staffordshire||20th February 2020|
|Divis||Belfast and the Surrounding Area||4th March 2020|
|Belmont||Lincolnshire & East Yorkshire||4th March 2020|
|Waltham||Much of East Midlands||4th March 2020|
|Nottingham||The Nottingham Area||4th March 2020|
|Darvel||Parts of Blackwaterfoot & Campbeltown||4th March 2020|
|Bilsdale||Teesside and much of North Yorkshire||12th March 2020|
|Moel y Parc||North East Wales||22nd April 2020|
|Winter Hill||Liverpool, Manchester, Lancashire, Cheshire and North Staffordshire||22nd April 2020|
|Pendle Forest||Parts of Trawden||22nd April 2020|
|Saddleworth||The Saddleworth Area||22nd April 2020|
|Storeton||Parts of The Wirral and Liverpool||22nd April 2020|
|Lancaster (some relays only)||Parts of the Lancaster area||22nd April 2020|
|Caldbeck (some relays only)||Parts of Gosforth and St Bees||22nd April 2020|
|Caldbeck Scotland (Creetown relay only)||Parts of Creetown||22nd April 2020|
|Douglas||Most of the Isle of Man||29th April 2020|
|Kendal||Kendal and parts of the Lake District||29th April 2020|
Please note: some of our television will automatically retune.