News & Reviews

Innovative Electrical Retailing Awards' ‘Best Customer Service Award’ 2020

Hannah Forbes, Head of Brand and Content Managment

By Hannah Forbes | First published: 10th August 2020

Forbes Rentals receiving the award for Best Customer Service

Forbes is delighted to win IER's Best Customer Service Award.

We are thrilled to announce that we have once again won The Innovative Electrical Retailing Awards' ‘Best Customer Service Award’. The highly respected IER Awards has been running for over 28 years and recognises exceptional products and achievements from within the industry.

The awards ceremony itself is usually a real hub of networking and celebration with an exclusive drinks reception and luncheon. However, sadly, the pandemic meant that the awards were presented via an online stream this year. That does not detract from the fact that winning this trophy is an unrivalled seal of industry approval and whilst we may not all be together celebrating this afternoon we are certainly raising a glass!

The delivery of the highest standards of customer service is absolutely central to our business and we have long-established processes in place that ensure a customer-focus at all touchpoints. We understand that our customers' experience of our company is the cumulative result of every point of interaction and we are committed to ensuring that we create long-term relationships from every contract. We never lose sight of the fact that our customer service delivery needs to be focussed on all existing customers and that their experiences will be directly impacted by our day-to-day internal customer-led behaviours. As a family company that has been in operation for almost a century, we have a well-established customer ethos that is firmly in-bedded within our culture. Recognition such as this award is true testament to all of our dedicated and loyal staff.

We are delighted to have been listed as a finalist for the IER award, and are extremely proud of all of our staff for continuing to embody our company ethos through their dedication to the delivery of a first class customer service.