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Innovative Electrical Retailing (ER) Awards 2020

Hannah Forbes, Head of Brand and Content Managment

By Hannah Forbes | First published: 26th February 2020

Innovative Electrical Retailing Awards logo 2020

Forbes is Shortlisted as a Finalist for Three IER Awards in 2020

Forbes is absolutely delighted to be shortlisted for three IER awards this year; Best Customer Service and Best Independent Large Retailer for both Domestic Appliances and Consumer Electronics. The IER (Innovative Electrical Retailing) Awards have been running for 28 years and honour the ‘exceptional products, business pioneers, high street heroes and customer champions’ of our industry. We are proud to have previously been awarded their prestigious Best Customer Service Award, which gave us a lot of much appreciated public recognition.

Established in 1926, Forbes is a family-run business that is committed to providing customers with the highest quality of both product and service. We have evolved considerably since our inception as a small local shop serving the local community, to a national, multi-site operation. However, we retain our customer-focus and strong company ethos. Our company moto, ‘We Take Care of Everything’ conveys our service delivery assurance. All of our products are fully installed and connected to plumbing and electrical supplies, and we provide comprehensive user training. Our rental subscriptions make premium brands accessible without costly upfront payment, and with the peace of mind afforded by a comprehensive service support. Our rental customers know that we will provide them with expert advice and a first-class maintenance and breakdown response, at no extra cost for the life of their contract.

Being nominated for even one award is an unrivalled seal of approval in a highly competitive field so to be shortlisted for three categories really is a huge accolade, and great testament to the on-going hard work of our fantastic staff. We are greatly looking forward to the awards ceremony in May, which is always a thoroughly enjoyable afternoon amongst the key players in our industry.

Our Platinum rated Customer Service is central to our business and we invest heavily in ensuring that we provide our customers with a first-class support whilst delivering a product range that reflects the ever-evolving consumer demand. We use Feefo as an independent party for collating reviews and feedback from our customers.

We are delighted to have been listed as a finalist for the IER award, and are extremely proud of all of our staff for continuing to embody our company ethos through their dedication to the delivery of a first class customer service.