Forbes Rentals is extremely proud to have been awarded two UK Enterprise Awards by SME; “Best Electrical Appliance Rental Company 2019” and an “Award for Excellence in Customer Service.’ We champion a service-led culture throughout our business and these awards are testament to our dedicated staff. It always is great to see them getting such deserved public recognition for their commitment to the on-going embodiment of our company ethos. We have built our business upon the delivery of a first class quality of both product and service, with the customer at the centre of every operation.
In our 93 years of operation, Forbes has evolved considerably, with the concept of rental currently becoming increasingly relevant as the consumer is no longer so concerned with ownership. The very concept of “leasing’ is something that the consumer is becoming more and more familiar with as they pay for access to services and subscriptions like i-Tunes and Netflix, and increasingly, lease depreciating assets such as cars and even furniture. We are extremely grateful to have a large, loyal customer base that believes in the rental model and enables organic growth.
We are highly responsive to consumer demand and industry trends, and our product range is continually expanding and adapting to keep in line with our customer/ client expectations. Our customer service delivery is not just about our engineers’ responses, it is absolutely central to our company ethos; from our friendly and consultative sales approach to our complimentary installation and user training to our on-going account management and service support. We invest heavily in on-going staff training and development, and are proud to have impressively high staff retention levels. Many of our staff has worked with us for over 25 years, which solidifies the values that permeate our company structure, at all levels. We would also not be where we are today without our customers and we are hugely appreciative of their support. Awards such as these demonstrate that our emphasis remains firmly on the delivery of their expected standards of product and service.
Kevin Herring, CEO of Forbes says ‘Awards always represent an excellent avenue for demonstrating the values that we represent at Forbes. We are very proud to have been awarded for two very visible categories as it truly reinforces the strengths of our business.’
everything you need, included*
Delivered, installed & demonstrated for free.
Once you've ordered with us, sit back and relax. One of our specialists will visit to fit your appliance and talk you through how it works. It's a next-day service, so there's no waiting around. They'll deliver and install, make sure it's all set up properly, and give you a demo. The best bit? That friendly support's included in your subscription for free.
Something went wrong? Don't worry, we'll repair it.
Won't turn on? Buttons not working? Give us a call – we'll often come out the same day. An expert will assess the problem, and complete repairs during the visit (where possible). Our high fix rate on home visits means your appliances are in good hands. Callouts and repairs are always free, so don't hesitate to get in touch any time you need our help.
If we can't repair your item, we'll replace it.
It takes a lot to stump our experts. If we can't do repairs there and then – for any reason – you'll get a like-for-like replacement. There's no charge for this service. And we promise that ‘like-for-like’ quality, an equivalent with the handy functions and settings you're used to. Speedy switchover time means you're never without the appliances you need for long.
Newer model just come out? Simply upgrade, hassle free.
Brands bring out new products all the time. Why should you miss out? We give you the option to upgrade to a newer version of your chosen appliance each year. Every category on our website’s regularly updated with new products. When an upgraded model’s listed, check the monthly cost and call us. The same great value and free benefits will apply to your next rental.
First rate and slimline.
The product is first rate and slimline. It has Smart TV but i don't have to use this. The picture quality is outstanding and the sound is as clear as a bell.
Excellent and helpful service over the phone. Delivered on time and installed professionally. Well pleased with the TV. Will continue to deal with Forbes.
Reliable in all aspects
I have rented my television from Forbes for over 20 years and have found them to be reliable in all aspects. I would recommend them to anyone interested in a rental package.
Excellent Service and Staff
The service as ever was excellent and the engineers friendly and very pleasant and helpful. We have been customers of Forbes for many years and have had nothing but great service.
Quick installation and very clear
Very prompt delivery and very helpful service and advice. Quick installation and very clear and easy instructions on how to use.