Our sales, installation, engineering and customer service teams all receive regular in-house and manufacturer training to enable them to provide the highest level of service to our customers at every point of delivery. Our business is not about a single touch point, it is about developing long-term relationships with our customers where we can guide them through technological advances and support them through any equipment service requirements. From the initial sales call to the installation and throughout the on-going support and maintenance, our teams are all equipped with invaluable expertise.
When it comes to our appliance training, we have training “kitchens” and wet rooms at our head office and service depots, which enable our staff to gain invaluable and comprehensive product knowledge. It is important that they fully understand all of the key benefits and the levels of efficiency so that they can professionally relay them both at the point of sales and at the installation. Our teams always provide product demonstrations and user-training when they install equipment; it is never about just delivering an item.
All of our teams also greatly benefit from regular intensive training from Bosch, both at their offices and at our own head office. We have been partnered with Bosch for over 25 years now so have a well-established relationship and are in regular direct contact with James Coad, our account manager. James says “We have been working with Forbes for a number of years and they are extremely committed to ensuring that all of their staff are equipped with exceptional product knowledge. To complement their in-house training programmes, we provide them with intensive manufacturer training courses to ensure they can deliver an optimum service to their customers.”
everything you need, included*
Delivered, installed & demonstrated for free.
Once you've ordered with us, sit back and relax. One of our specialists will visit to fit your appliance and talk you through how it works. It's a next-day service, so there's no waiting around. They'll deliver and install, make sure it's all set up properly, and give you a demo. The best bit? That friendly support's included in your subscription for free.
Something went wrong? Don't worry, we'll repair it.
Won't turn on? Buttons not working? Give us a call – we'll often come out the same day. An expert will assess the problem, and complete repairs during the visit (where possible). Our high fix rate on home visits means your appliances are in good hands. Callouts and repairs are always free, so don't hesitate to get in touch any time you need our help.
If we can't repair your item, we'll replace it.
It takes a lot to stump our experts. If we can't do repairs there and then – for any reason – you'll get a like-for-like replacement. There's no charge for this service. And we promise that ‘like-for-like’ quality, an equivalent with the handy functions and settings you're used to. Speedy switchover time means you're never without the appliances you need for long.
Newer model just come out? Simply upgrade, hassle free.
Brands bring out new products all the time. Why should you miss out? We give you the option to upgrade to a newer version of your chosen appliance each year. Every category on our website’s regularly updated with new products. When an upgraded model’s listed, check the monthly cost and call us. The same great value and free benefits will apply to your next rental.
First rate and slimline.
The product is first rate and slimline. It has Smart TV but i don't have to use this. The picture quality is outstanding and the sound is as clear as a bell.
Excellent and helpful service over the phone. Delivered on time and installed professionally. Well pleased with the TV. Will continue to deal with Forbes.
Reliable in all aspects
I have rented my television from Forbes for over 20 years and have found them to be reliable in all aspects. I would recommend them to anyone interested in a rental package.
Excellent Service and Staff
The service as ever was excellent and the engineers friendly and very pleasant and helpful. We have been customers of Forbes for many years and have had nothing but great service.
Quick installation and very clear
Very prompt delivery and very helpful service and advice. Quick installation and very clear and easy instructions on how to use.