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Trusted since 1926: Why Forbes Rentals Continues to Set the Gold Standard in Customer Service

Hannah Forbes, Head of Brand and Content Managment

By Hannah Forbes | First published: 19th September 2025

Forbes Rentals Feefo Platinum Customer Service Award 2025

At Forbes Rentals, customer service is the heartbeat of our business. For almost 100 years, we’ve built our reputation on delivering not only the highest quality products, but also the kind of care and reliability that turns first-time renters into lifelong customers.

From our Platinum Feefo ratings to our award-winning service, we've consistently proven that excellence isn’t a one-time act.

A Century of Trust, A Legacy of Care

Founded on the principles of integrity, quality, and responsiveness, Forbes Rentals has grown into one of the UK’s most trusted names in appliance and mobility scooter rentals. Whether you're looking for a top-of-the-range Bosch dishwasher, a reliable washing machine, or a rented mobility scooter to support independent living, we offer premium products backed by unparalleled service.

Our customers choose us not just for what we offer, but for how we deliver it.

Real Stories, Real Impact: Mrs Leite's Experience

Take Mrs Leite, for example – a cherished customer who has been renting home appliances from us since 1999. Her recent audio review captures the essence of what makes Forbes Rentals special. She describes our service as “absolutely brilliant,” praising the speed and professionalism with which we handled a dishwasher breakdown. Called in at 5pm, and by 9am the next morning, our engineer was at her door.

That kind of responsiveness is routine at Forbes.

Why Customers Stay With Us for Decades

Here's what keeps our customers coming back:

  • Fast Response Times: When something goes wrong, we act fast. No long waits, no excuses.

  • Affordable Solutions: Quality doesn’t have to come at a premium. We make premium brands accessible.

  • Trusted Brands: From Bosch to other household names like Sony and Samsung, we only stock products we’d use ourselves.

  • Award-Winning Service: Our Platinum Feefo rating is a reflection of consistent excellence.

One long-standing customer who joined us in 1999 summed it up perfectly: “It’s affordable and reliable. Everything is such a good make – Bosch.”

More Than Just Appliances

We're proud to support homes across the UK with rentals that include:

  • Kitchen appliances
  • Laundry equipment
  • Electrical goods
  • Mobility scooters

Whether you're setting up a new home, upgrading your appliances, or seeking mobility support, Forbes Rentals is here to make life easier—with service that feels like family.

Choose Forbes Rentals – Where Service Comes First

In a world of fleeting transactions, we stand for lasting relationships. Our century-long legacy is built on trust, care, and a relentless commitment to our customers. So when you choose Forbes Rentals, you’re not just renting an appliance- you’re joining a tradition of excellence.

Ready to experience the difference? Let us take care of your home, the Forbes way.