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Forbes Celebrates Another Platinum Feefo Service Award in Our Centenary Year

Hannah Forbes, Head of Brand and Content Managment

By Hannah Forbes | First published: 22nd January 2026

Feefo Platinum Award Banner 2026

We are delighted to announce that Forbes has once again been awarded the Platinum Feefo Service Award – the highest level of accreditation presented by Feefo, and one that recognises consistently outstanding customer service based entirely on genuine customer reviews.

This prestigious award is particularly meaningful because it is based on real feedback from real customers. Feefo operates as an independent review platform, collating verified experiences to ensure transparency and authenticity.

To receive the Platinum accreditation for another year is a milestone we are immensely proud of, especially as we celebrate our centenary year. For 100 years, Forbes has evolved with our customers’ needs, but one thing has never changed: our unwavering commitment to a customer-centric approach. Every touchpoint matters. Every delivery, installation, service call and conversation contributes to the experience we aim to deliver.

Our customers’ words say it best:

  • “Absolutely brilliant. From start to finish.”

  • “Amazing – that’s all I can say.”

  • “Excellent service – we can’t thank them enough.”

  • “Always come out when needed. fast and reliable. Really good cooker, washer and dryer – all these appliances I have with Forbes and never had a problem with them in years, thank you.”

  • “Excellent service, excellent machine. 5 stars!”

  • “Best rental company in UK.”

These reviews reflect the care, dedication and expertise that define our business. Hannah Forbes, Director of Marketing and Brand Strategy, commented:

“Receiving the Platinum Feefo Service Award again, in our 100th year, is an incredibly proud moment for everyone at Forbes. Because this recognition is based entirely on verified customer feedback, it truly reflects the dedication of our teams across the business. From our delivery drivers and engineers to our customer service colleagues and support teams, every individual plays a vital role in shaping the customer journey. We have always believed that service is the sum of every experience - and this award is a testament to that shared commitment.

This achievement belongs to our amazing teams. It is their professionalism, responsiveness and genuine care that have shaped who we are today. As we look ahead to the next chapter of our history, we remain focused on continuing to raise the bar – investing in innovation, strengthening our service standards and ensuring that every customer experience reflects the values that have guided us for a century.

To our customers who have taken the time to share their experiences, thank you. Your feedback drives us forward.”