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Free same day service / repair
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If we can't repair your item, we'll replace it
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As COVID cases have once again risen across the UK, Forbes would like to reassure our customers that we continue to adhere to all of the government guidelines and are doing all that we can to keep our staff and our clients as safe as possible.
Please rest assured that our staff are carrying out bi-weekly lateral flow tests. If any of our staff become symptomatic or tests positive, we continue to support them whilst they adhere to the officially recognised isolation requirements.
We have completed an in depth risk assessment for COVID-19 and a copy is available on request.
The key areas that we continue to focus on are:
Each installation team or service engineer’s vehicle is equipped with a hand washing station which has soap and water as well as hand sanitiser. Appropriate PPE is provided, to be worn where necessary and disposed of safely between installation and service calls.
Sanitisation stations and enhanced hygiene measures remain in place throughout our service depots and office spaces.
We are asking that customers observe social distancing guidelines at all times, and ideally that they do not remain in the same room whilst our staff carry out equipment installation or servicing. Our paperwork has been greatly reduced and, in order to minimise cash transactions, we prefer any payments to be made by debit or credit card where possible.
Although we still have some staff working remotely or adopting hybrid working patterns, we are in regular contact with all teams via video meetings, phone calls and emails with all employees. This maintains our important company team spirit and ensures that our staff are always fully updated as to our current guidance and procedures. As a company we are proud of the way in which we have been able to support our staff with greater flexibility around their working arrangements throughout this pandemic. This has enabled them to navigate the juggle work commitments with interrupted schooling/childcare for their children in recent times.
We continue to have a number of staff working from home, and those that continue to work at their office desks are able to maintain social distancing. For installations of large or heavy items, we continue to employ a fixed pairing system where a set team of two employees are permanently rostered to work together.
We continue to constantly review our processes to ensure that we are taking all of the precautionary measures that we can in order to keep everyone safe. As ever our focus is on delivering a first class service to our customers whilst looking after our dedicated and loyal teams.
We thank you for your continued custom.
The guys were very polite and abided with COVID restrictions they showed me exactly how the appliance worked
A Forbes Rentals Customer, November 2021