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5 Star Rated Home Appliance Rental with Award-Winning Customer Service

For over 100 years, we’ve supported UK households, and whilst the rental appliances matter, what truly defines us is the service behind them.

In a recent podcast snippet, one of our Sales Advisors, Jamie, shared something that captures our culture perfectly: we are appraised across every touchpoint of the customer journey. From the first phone call or online enquiry, to delivery, installation and ongoing support – every interaction is measured, and every experience counts.

That’s why reviews mean so much to us. Our reputation is built on something simple: delivering reliable home appliance rental backed by genuinely award-winning customer care.

Thank You for Your Trust and Feedback

To every customer who has chosen Forbes Rentals – and to everyone who has taken the time to leave a review – thank you.

Your feedback is the reason we hold a 5 star rating on Trustpilot, 4.8 on Google and Platinum status with Feefo. Every review helps us refine our service, improve every customer touchpoint and continue delivering the high standards we’ve built our reputation on for over 100 years.

Whether you’re renting a washing machine, fridge freezer, cooker or dishwasher, we’re grateful that you trust us with your home. And if you’re considering appliance rental for the first time, we look forward to showing you why thousands of customers consistently rate Forbes Rentals so highly.

Your trust means everything to us, and we’re committed to earning it every day.

Every rating reflects real experiences – real households, real conversations and real moments where our team made a difference.

When someone leaves a review, they’re telling us we delivered on our promise – whether that was a smooth installation, a quick response when support was needed, or simply a friendly voice at the end of the phone. And because we’re independently reviewed and benchmarked, we never take that trust for granted.

“I’ve been with Forbes rentals for about 10 years – very reliable and hassle free.”

“Very polite and respectful of my home... explained how the washer worked.”

“Arriving bang on time... fitting it in less than 5 minutes.”

“Excellent communication... called to say they were 15 minutes away.”

These are the moments that define what we do: real people, real support, and service you can trust when you need it most.

We’ve also been recognised with multiple industry awards for service excellence – something we’re immensely proud of. But awards are simply the outcome of something deeper: a culture built around care, accountability and consistency.

As a family business, that commitment runs through everything we do.

Hannah Forbes, Director of Marketing and Brand Strategy and third-generation family member at Forbes Rentals, explains it best:

“Customer feedback means everything to us because it reflects how well we’re living up to the values our family built this business on over 100 years ago. We’re measured across every touchpoint of the customer journey, and that accountability drives us to keep raising the bar. Every five-star review represents trust – and we never take that lightly.”

Being a family-run business with a century of heritage carries responsibility and our reputation has been built over generations.

If you’d like to hear directly from our team about why customer reviews matter so deeply, watch the podcast snippet.

Or read what customers have to say about our home appliance rental and award-winning customer care.

Our customer loyalty and feedback are invaluable, and are what makes us what we are today. When service is built on trust, experience speaks for itself.