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  Quality Refurbished Shoprider Sovereign

  My scooter is great, I have got my independence back. Thank you.

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  Quality Refurbished Shoprider Sovereign

  It is well and truly worth the cost.

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  Quality Refurbished Shoprider Sovereign

  This scooter is easy to use, very comfortable, and I would be lost without it!

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  Shoprider Cadiz

  Product is everything I need in a mobility scooter.

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  Shoprider Cadiz

  Brilliant i struggle walking and i use portable oxygen so this machine has given me independence.

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  Shoprider Cadiz

  A very solid and safe feeling scooter which does exactly what it says on the box.

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  Shoprider Cadiz

  Just what I wanted couldn't be without it now.

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  Shoprider Cadiz

  The Cadiz is very good mobility scooter, very comfortable and easy to use.

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  Shoprider Paris

  Brilliant used regularly, easy to use and put in car

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  Shoprider Paris

  Brilliant used regularly, easy to use and put in car.

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  Shoprider Paris

  Brilliant scooter, fits in my car a treat and is so easy to dismantle.

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  Shoprider Paris

  Very easy to use, excellent battery life, very happy with the distance the scooter can cover on one charge.

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Frequently Asked Questions

• What is a ‘Preloved mobility scooter’?

  A ‘Preloved mobility scooter’ is a mobility scooter that we have already rented out and that has then been returned to us for re-rental. All of our refurbished or nearly-new mobility scooters are fully cleaned, serviced and commissioned for safe use. Essentially, our refurbished mobility range gives customers access to premium scooters at a reduced cost and with absolutely no compromise on quality. Choosing to rent a refurbished mobility scooter also supports a circular economy and is a sustainable lifestyle choice.

• Do I pay for repairs or parts if my scooter breaks down?

  A key benefit of rental is that, in the event of technical problems or mobility scooter breakdown there are no repair or replacement costs. If you notify us that something has wrong with your mobility scooter, we will always aim to dispatch an engineer to your house the same/ next day. Where a rented scooter is deemed to be become economical repair, we will replace it for you on a like-for-like basis, at no extra cost.

• How do I know what type of scooter I need?

  We offer a range of mobility scooters, including pavement scooters, road scooters and portable scooters which will fit in your car. The type of mobility scooter that is right for you will depend on many factors, but it is important to think about your lifestyle and how you intend on using the scooter. Forbes has a team of highly experienced advisors who talk our customers through the options available and help decipher which product is best suited to their specific requirements.

• Will I have inclusive insurance cover?

  Yes. With Forbes, theft and third party insurance are fully included in your mobility scooter rental.

• What are the advantages of renting a scooter instead of purchasing?

  If you choose to rent a mobility scooter from Forbes, you will benefit from our multi-award winning service support at no extra cost for the life of the contract. Forbes’ installation teams also provide free suitability assessments, scooter demonstrations and set-up upon delivery. You also have on-going access to our highly experienced customer service teams who can provide technical assistance at no extra cost. Safety is our primary concern and our teams provide an annual maintenance check and valet to ensure that your scooter is in good working order. This call includes checking tyre wear and pressure, lights, batter condition, steering, lubrication, brakes and fastening. By renting a mobility scooter, you avoid paying costly upfront payments, and benefit from fixed pay weekly or monthly prices. You also have the peace of mind afforded by our inclusive theft and third party insurance. Why purchase a mobility scooter when you can choose to rent?

• What is the speed limit of mobility scooters?

  Forbes' pavement scooters have a speed limit of 4mph whereas our road scooters can reach speeds of up to 8mph. The faster scooters are more robust and have more features in order to ensure that they are safe for use on the road.

• Do I qualify for VAT relief for mobility scooter rental?

  Mobility scooter rental is tailored towards those with some level of impairment or disability. As such, our scooter prices are exclusive of VAT. In order for you to qualify for VAT exemption, you need to have a chronic or debilitating condition that affects your every day life such as angina, arthritis, diabetes. You do not have to be registered as disabled to claim relief from VAT, you simply need to complete a self declaration form. This will require you to state the illness or medical condition from which you are suffering, and to tick that you wish to claim exemption. We are required to retain a copy of your declaration, and it may be passed to Customs and Excise as evidence of your disability.

• Will I be assessed for suitability if I apply to rent a mobility scooter?

  Safety is of paramount importance when it comes to mobility scooter hire and we have strict guidelines that we adhere to in order to ensure that we are selecting a scooter that is right for you. There are specific assessments that we need to make which will involve the level of disability/ impairment, your height and weight, your cognitive skills and your manual dexterity. We will need to assess the type of terrain you wish to travel over, the distances you wish to cover, and whether the scooter will need to be dismantled or to travel on roads. Once the initial assessments have been carried out, and if we are able to provide you with a suitable solution, we will then carry out an assessment at your home in order to ensure that you are able to competently operate the scooter.

• Can I use a mobility scooter if I have a prosthesis?

  You can use a mobility scooter if you have a prosthetic leg, provided that you can stand independently from a sitting position. If you are an amputee but do not have a prosthesis, unfortunately a mobility scooter may not be suitable. In order to operate the controls you would require the use of two hands.

• What vision requirements are there for mobility scooter hire?

  In order to safely operate a mobility scooter you would need to be able to read a number plate from a distance of 12 meters.

• Are there weight restrictions for mobility scooters?

  Our mobility scooters do have upper weight restrictions, the specifics of which would depend on the particular model. For further information, please contact our sales team.

• What are the storage requirements for mobility scooters?

  In order to be eligible for mobility scooter rental you will need to provide suitable storage for the scooter that is under cover and under lock and key. If you wish to store the scooter in a communal area you will need to get prior authorisation from the landlord or residents’ manager. When considering storage options be aware that if there are steps required in order to access the storage area you may need a ramp. The scooter will also need to be stored within 1.5 meters of a power point in order to facilitate charging.

• Will you show me how to operate my mobility scooter?

  We always provide a free home assessment at the same time as delivering all the relevant user training and ensuring that our scooters are appropriately adjusted to fit the customer for both safety and comfort.

  Once a suitable scooter has been selected, Forbes will arrange a date that is convenient to you for one of our trained assessors to visit you at your home. Our assessors will guide you through all of the functions of the mobility scooter and will give you a test drive. They will check that you have sufficient manual dexterity to use the controls safely, and will adjust the seat and steering column to suit your requirements. You will also be guided through the charging procedure for the scooter. Our job is to ensure before leaving that you are comfortable and confident to use your new mobility equipment, and to maximise on your new freedom.

• Should I have a friend or family member present for the home assessment for mobility scooter rental?

  We welcome you having a friend or family member present for the home assessment. This will give you added confidence and peace of mind that you have made the right decision.

• Does Forbes belong to any recognised trade associations for mobility scooter provision?

  Forbes is a member of the British Healthcare Trade Association (BHTA) and Trading Standards Institute (TSI) Approved.