Contact Details & Support

Sales and Advice Team

Tel: 0800 006300

email: rent@forbes-rentals.co.uk

Forbes Rentals
7 Wells Place, Gatton Park Business Centre
Merstham
REDHILL
Surrey
RH1 3DR

Sales & Application Process Common Questions

• How do I apply to rent?

  We like to make it easy to apply. You can apply online, either from your mobile or computer. We will call you back for any further information and to let you know how your application is proceeding. If you prefer you can contact us to go through an application over the phone.

• Do you credit check my application?

  We perform a credit check on all applications to assess suitability and affordability. In order to view your status, we obtain your credit file from Experian. Find out how to access your Experian credit report (please note that a fee may apply).

  Sometimes due to the credit score, we may not always be able to offer the product of your choice. If this is the case, we will offer a more affordable alternative or in some case we may have to decline your application.

• Do I need to give a reference for renting with Forbes?

  A reference is not required but we do ask for two points of contact. These can be family members, provided that they are not living at the same address as you. These details are required in case we lose touch with you.

• Do you offer short-term rental?

  Our standard contract duration is for a minimum period of 9 months for our quality refurbished range and 12 months for new equipment. However, we can also offer short-term rental. Please contact our sales team for more information.

• What’s included in the price?

  Our rental price includes installation, demonstration of the equipment and full service support for the life of the agreement. With rental there is no worry of unexpected repair or replacement bills.

• How long is the agreement?

  Our standard rental agreements are for a minimum period of 9 months for our quality refurbished products or a minimum of 12 months for new products. After the end of the initial rental period the contract continues until either party services written notice.

• Is it rent to buy?

  No, we do not offer rent to buy schemes. Our equipment is available on a rental basis with delivery, installation and service support provided at no extra cost. After the initial rental period the contract continues until either party services written notice but rental allows for regular upgrades to enable customers to keep inline with emerging technology.

• At what point does the rental agreement start/ finish?

  The rental agreement will start on the commencement date shown on your contract (the date of the equipment delivery). It will continue until either you (the customer), or we (F DONALD FORBES & CO LTD) give written notice of cancellation. That cancellation can only be activated once the minimum hire period has been completed. If no written notice is served, the rental will continue to be payable by you at the same rate and under the same terms as set out in your contract.

• Do I have a trial period?

  There is an initial ‘cool off period’ after the contracts start date, during which time you can return the equipment if it is not to your complete satisfaction. If we have not heard from you within 5 days of delivery the equipment will be deemed to be in good condition, satisfactory to you in all respects and good for the purposes for which it was intended.

• What happens if I damage a rented product?

  You will need to have home contents insurance in place to cover this eventuality and would need make a claim through that. You would need to advise us immediately if you have to make an insurance claim in respect of the equipment. If you do not have any home contents insurance and still wish to pursue a rental option, for a small excess we do offer a waiver that, in respect of the equipment, takes away the liability to you in the event of fire, theft and accidental damage.

• Will the machine be mine at the end of the contract?

  No, we do not offer rent to buy schemes. Our equipment is available on a rental basis with delivery, installation and service support provided at no extra cost. At the end of the initial rental period the contract continues until either party serves written notice, but rental allows for regular upgrades. This enables customers to keep inline with emerging technology.

• Why has the type of product being offered changed from what I applied for?

  When we take your application and you give us permission to perform a credit check, depending on the credit score and taking account of affordability, we may not be able to offer the product of your choice. If this is the case, we will offer a more affordable alternative for example a quality refurbished or in some cases we may have to decline your application.

Read all Frequently Asked Questions