sign up to our newsletter

0800 00 63 00

Speak to an advisor today

Menu

0800 00 63 00

Customer Information

Renting Procedure

Over 18 years old

Postcode Check

Minimum Period of Hire

Forbes Rentals issue 24 month contracts for all new and refurbished rental products, except Student Deals and Short Term Rental types.

Application

Please check with your sales advisor for Application to Delivery dates. Installation times are area dependent.

Telephone 0800 00 63 00 calls may be recorded

Call Me Back

Monday to Friday: 8.30am - 7pm (except Bank Holidays)

Saturday: 9am - 5pm

Email Rental Sales Advisor: rent@forbes-rentals.co.uk

Apply Online and receive a 2.5% Discount (in order to qualify for the online discount we require sufficient details from you in order to perform a credit check). By filling out the application online, your details go directly to our credit control department, after which one of our sales advisors will contact you to complete the remainder of the application. We need you to complete as much of the form as possible, so please have all your information to hand.

Confirm the products your require to rent

Confirm payment methods and ID

Arrange a convenient delivery date, the actual applicant will need to be present to receive, sign contract, show agreed ID and to make any payments required.

Confirm delivery details

Please feel free to visit our fully functional showroom. Meet the team and they will show you our products. Please telephone 0800 00 63 00 calls may be recorded

Call Me Back

Terms and Conditions

Subject to Status and Installation Conditions. Product specification may change subject to availability.

Same day serving offered if contact made before 10am Monday - Saturday. Calls maybe recorded for training or monitoring purposes. Rental payment is one month in advance and for new customers only a one off £20 administration fee. Prices quoted are for payment by direct debit, a surcharge of £1 per month is applicable for other payment methods. Prices include VAT at 20%. (Mobility scooter rental is VAT exempt if you have a disability, written details on request.) Unless a notice of termination date is given in advance, all contracts continue thereafter the minimum term at the current rate until the contractual one month’s notice is given.

Smart TV services require a broadband connection, with a recommended speed of 3.0Mb/s. Depending on regions and services viewable contents may vary.

Head Office: 7 Wells Place, Redhill, RH1 3DR

SHORT TERM RENTAL ON SELECTED PRODUCTS

Forbes also offer B2B Contracts

Three Month Rental

Minimum of three month’s rental covers all short term rentals from one to twelve weeks. Rental payable quarterly in advance and then invoiced thereafter and continues thereafter the minimum term at the current rate until the contractual one month’s notice is given.

Six and Twelve Month Rental

Minimum of six or twelve month rental is payable one month in advance and monthly direct debit thereafter or quarterly in advance and continues thereafter the minimum term at the current rate until the contractual one month’s notice is given.

CONTRACT TERMS FOR STUDENT RENTALS ONLY

We offer a minimum rental contract of nine months, which includes installation, delivery and service calls. Student applications available to persons aged over 18 and under 23 years of age.

A refundable deposit of £35 plus a £20 administration charge (the administration charge is a one of payment for new customers) is payable with the first months rental payment on delivery. The deposit will be repaid to you after the nine month period of hire has been completed and goods have been returned in good condition with all the payments having been met. Rental prices quoted include 20% VAT.

You, as the applicant, must be present to sign and show Two Forms of ID (preferably passport) + NUS Card and give Two Points of Contact - one should be a parent or guardian. The University details and courses are also required for verification.

Minimum Period of Hire - Forbes Rentals issue 24 month contracts for all new and refurbished rental products, except Student Deals that have a minimum contract period of 9 months.

Application - Please check with your sales advisor for Application to Delivery dates

Installation times are area dependent

  • call direct on 0800 00 6300 calls may be recorded
  • use our call back facility
  • email: Rental Sales Advisor
  • online application and receive a 2.5% Discount (in order to qualify for the online discount we require sufficient details from you in order to perform a credit check). By filling out the application online, your details go directly to our credit control department, after which one of our sales advisors will contact you to complete the remainder of the application. We need you to complete as much of the form as possible, so please have all your information to hand.
  • Confirm the products your require to rent
  • Confirm Payment Methods
  • Arrange a convenient delivery date, the actual applicant will need to be present to receive, sign contract, show agreed ID and to make any payments required.

If you are in the area please feel free to pop in to see our fully functional showroom, meet the team and they can show you our products (you can call 0800 00 6300 for directions)

Terms and Conditions

Subject to Status and Installation Conditions. Specification may change subject to availability.

Same day serving offered if contact made before 10am Monday - Saturday. Calls maybe recorded for training or monitoring purposes. Rental payment is one month in advance and for new customers only a one off £20 administration charge. Prices quoted are for payment by direct debit, a surcharge of £1 per month is applicable for other payment methods. Prices include VAT at 20%. (Mobility scooter rental is VAT exempt if you have a disability, written details on request.) Smart TV services require a broadband connection. A recommended speed of 3.0Mb/s. Freeview may still not be available in some areas.

Head Office: 7 Wells Place, Redhill, RH1 3DR

CONTRACT TERMS FOR STUDENT RENTALS ONLY

We offer a minimum rental contract of nine months, which includes installation, delivery and service calls. Student applications available to persons aged over 18 and under 23 years of age.

A refundable deposit of £35 plus a £20 administration charge (the administration charge is a one of payment for new customers) is payable with the first months rental payment on delivery. The deposit will be repaid to you after the nine month period of hire has been completed and goods have been returned in good condition with all the payments having been met. Rental prices quoted include 20% VAT.

You, as the applicant, must be present to sign and show Two Forms of ID (preferably passport) + NUS Card and give Two Points of Contact - one should be a parent or guardian. The University details and courses are also required for verification.

Payments

Forbes Rentals Customer Accounts Department

Tel: 01737 647500 calls may be recorded

email: Customer Rental Accounts
Monday to Friday: 9am - 5.30pm
Saturday: 9.30am - 2pm

At Forbes Rentals the preferred method of payment is regular fixed payment by Monthly Direct Debit, with quarterly, half yearly and annual direct debit payment terms also available. All Direct Debit payments are subject to the safeguards assured by the Direct Debit Guarantee.

Other methods of payments may be subject to a £1 per month surcharge to your monthly rental rate.

Standing Order and Cheque payments can also be set up. We are able to offer a payment card method that is accepted through the Payzone Network (under F Donald Forbes & Co Ltd). Through the Payzone method, we are able to accept a regular weekly payment. To find your nearest outlet visit www.payzone.co.uk.

Debit and Credit Card payments are accepted and may be made by telephone.

If you have a payment query just call our accounts team to chat to one of our experienced advisors.

Experiencing Financial Difficulties

Please contact us as soon as possible if you are experiencing financial difficulties so that we can discuss and arrange a suitable payment plan to get your account back on track with regular payments.

If you need to speak to us simply call our Customer Accounts Team on 01737 647500 calls may be recorded Customer Rental Accounts

payment cards

Repairs, Faults and Technical

For service enquiries or a query relating to your delivery we have our Customer Care team on hand to help.

Monday to Friday: 8am - 6pm
Saturday: 8am - 4.30pm

Repairs

Service Engineer Calls - Please contact before 10am for same day service call out
Tel: 01737 647300 calls may be recorded
email: Repairs & Service

Customer Service Care and Mobility Advice

Tel: 01737 647400 calls may be recorded

Complaints Procedure

Please contact the relevant department and our staff will try to resolve your complaint by listening to you and understanding what you believe to have gone wrong.

At Forbes Rentals we are committed to providing the highest quality service. Unfortunately, despite our best intentions, things may still occasionally go wrong. When this happens we need to be informed about them so that every effort can be made to put things right and to prevent similar problems in the future. Please be assured that we are committed to resolving your complaint fairly and quickly and in most cases this can be achieved immediately by contacting the relevant department.

You can also contact us with full details of your complaint -

In writing to: Customer Service Manager at our postal address below

By Telephone: Use your usual number for contacting us or call 01737 647400 calls may be recorded

email: Customer Complaints Manager

Full Complaints Procedure Document pdf