Customer Information

Renting Procedure

Over 18 years old
Postcode Check
Minimum Period of Hire - 24 month contract for new and refurbished product rental, except Student Deals with a minimum contract of 9 months and Special Deals on 36 month contracts.
Application - Please check with your sales advisor for Application to Delivery dates
Installation times are area dependent
- ring direct on 0845 675 3247
- use our call back facility
- email: Rental Sales Advisor
- online application and receive a 2.5% Discount (in order to qualify for the online discount we require sufficient details from you in order to perform a credit check).  By filling out the application online, your details go directly to our credit control department, after which one of our sales advisors will contact you to complete the remainder of the application. We need you to complete as much of the form as possible, so please have all your information to hand.
Confirm the products your require to rent
Confirm Payment Methods
Arrange a convenient delivery date, the actual applicant will need to be present to receive, sign contract, show agreed ID and to make any payments required.

Terms and Conditions

Subject to status (except Forbes Student Rental Deals, see separate Student Terms) and all subject to installation conditions. Specification may change subject to availability. Same day serving if contact made before 10am Monday - Saturday.  Calls maybe recorded for training or monitoring purposes. Rental payment is one month in advance and for new customers only a one off £20 administration charge. Prices quoted are for payment by direct debit, a surcharge of £1 per month is applicable for other payment methods. Prices include VAT at 20%. (Mobility scooter rental is VAT exempt if you have a disability, written details on request.)  Smart TV services require a broadband connection. A recommended speed of 3.0Mb/s. Freeview may still not be available in some areas.
Head Office: 7 Wells Place, Redhill, RH1 3DR

Payments

Forbes Rentals Customer Accounts Department

Tel: 01737 647500

email: Customer Accounts
Monday to Friday: 9am - 5.30pm
Saturday: 9.30am - 2pm

At Forbes Rentals the preferred method of payment is regular fixed payment by Monthly Direct Debit, with quarterly, half yearly and annual direct debit payment terms also available. All Direct Debit payments are subject to the safeguards assured by the Direct Debit Guarantee.
Other methods of payments will be subject to a £1 per month surcharge to your monthly rental rate.

Standing Order and Cheque payments can also be set up. We are able to offer a payment card method that is accepted through the Payzone Network (under F Donald Forbes & Co Ltd). Through the Payzone method, we are able to accept a regular weekly payment. To find your nearest outlet visit www.payzone.co.uk.

Debit and Credit Card payments are accepted and may be made by telephone.

If you have a payment query just call our accounts team to chat to one of our experienced advisors.

If you are experiencing financial difficulties, please contact us as soon as possible so that we can discuss and arrange a suitable payment plan to get you back on track with regular payments.

If you need to speak to us simply ring our Customer Accounts Team on 01737 647500 or email Customer Accounts

Repairs, Faults and Technical

For service enquiries or a query relating to your delivery we have our Customer Care team on hand to help.

Monday to Friday: 8am - 6pm
Saturday: 8am - 4.30pm

Repairs

Service Engineer Calls - Please contact before 10am for same day service call out
Tel: 01737 647300
email: Repairs & Service

Customer Service Care and Mobility Advice

Tel: 01737 647400

Complaints Procedure

Please contact the relevant department and our staff will try to resolve your complaint by listening to you and understanding what you believe to have gone wrong.

At Forbes Rentals we are committed to providing the highest quality service. Unfortunately, despite our best intentions, things may still occasionally go wrong. When this happens we need to be informed about them so that every effort can be made to put things right and to prevent similar problems in the future. Please be assured that we are committed to resolving your complaint fairly and quickly and in most cases this can be achieved immediately by contacting the relevant department.

You can also contact us with full details of your complaint -

In writing to: Customer Service Manager at our postal address below

By Telephone: Use your usual number for contacting us or ring 01737 647400

email: Customer Complaints Manager

Download Full Complaints Procedure Document: PDF

Jargon Busters - Technical Terms Explained

Use our handy Jargon Busters to help understand the different technical terms used by the industry on our wide rental range of Electronic Home Entertainment Equipment and Kitchen Appliance at Forbes.

Customer Information