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Privacy Notice

This privacy notice applies to visitors to our website or individuals who contact us by telephone, e-mail or other means (including other electronic means).

  1. Who we are

    Forbes Rentals is the trading name of F. Donald Forbes & Co. Limited (we), a company registered in England and Wales (company number 00687172) whose registered office is at 7 Wells Place, Gatton Park Business Centre, Wells Place Redhill, Surrey, RH1 3DR.

    We are a data controller for the purposes of the General Data Protection Regulation (Regulation (EU) 2016/679) and related data protection legislation.

    Our registration number at the Information Commissioner's Office is Z689716X.

  2. How to contact us

    If you have any questions about this privacy notice or our data protection policies generally, please contact us:

    Post 7 Wells Place, Gatton Park Business Centre, Redhill, Surrey, RH1 3DR
    Phone: 01737 647400
    Email: cust.care@forbes-rentals.co.uk
  3. Privacy notice

    We are committed to protecting your personal data and your privacy. This privacy notice sets out how we look after your personal data when you visit our website (regardless of where you visit it from) or contact us by telephone, e-mail or other means and provides information on your privacy rights and how the law protects you.

    Before we process your personal data, we are obliged to inform you of who we are, why we need to process your personal data, what we will do with your personal data and to whom we will pass your personal data.

    It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

    This version of our website privacy notice was last updated on 23 May 2018.

  4. The data we collect about you

    Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

    We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

    • Identity Data includes your name, username or similar identifier, marital status, title, date of birth and gender.

    • Contact Data includes billing address, delivery address, email address and telephone numbers.

    • Financial Data includes bank account and payment card details.

    • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

    • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

    • Profile Data includes your username and password, purchases or orders made by you, preferences, feedback and survey responses.

    • Usage Data includes information about how you use our website, products and services.

    • Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

    • Special Category Data includes information concerning your health.

    We collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

    We also process personal data relating to Business Contacts such as owners, directors, partners and employees of a corporate entity. We may receive personal data about you as a business contact (in particular name, business or work contact details, details about who you work for, your role in any such organisation and your credentials) when you correspond with us or provide us with your business card etc.

  5. If you fail to provide personal data

    Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with a consumer hire agreement or other services). In this case, we may have to cancel the relevant services you have with us but we will notify you if this is the case at the time.

  6. How is your personal data collected?

    We use different methods to collect data from and about you including through:

    • Direct interactions. You may give us your Identity, Contact, Financial and Special Category Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

      • apply for our products or services;

      • create an account on our website

      • subscribe to our service or publications;

      • request marketing to be sent to you;

      • enter a competition, promotion or survey; or

      • give us some feedback.

    • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.

    • Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:

      • Technical Data from the following parties:

        1. analytics providers such as Google based outside the EU;

        2. advertising networks such as Facebook based outside the EU; and

        3. search information providers such as Google based outside the EU.

      • Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Experian based outside the EU.

      • Identity and Contact Data from publicly availably sources such as the Electoral Register based inside the EU.

  7. How we use your personal data

    We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

    • Where we need to perform the contract we are about to enter into or have entered into with you.

    • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

    • Where we need to comply with a legal or regulatory obligation.

    • Where you have provided express consent.

    More information about the types of lawful basis that we will rely on to process your personal data is set out below.

  8. Purposes for which we will use your personal data

    Below is a description of all the ways we plan to use your personal data and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

    Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest

    To register you as a new customer

    1. Identity

    2. Contact

    3. Financial

    1. Performance of a contract with you

    2. Necessary for our legitimate interests (to prevent fraud and money laundering)

    3. Necessary to comply with a legal obligation

    To process and deliver your order including:

    1. Manage payments, fees and charges

    2. Collect and recover money owed to us

    1. Identity

    2. Contact

    3. Transaction

    4. Marketing and Communications

    5. Special category data

    1. Performance of a contract with you

    2. Necessary for our legitimate interests (to recover debts due to us)

    3. Express consent where Special Category Data is involved

    To manage our relationship with you which will include:

    1. Identity

    2. Contact

    3. Profile

    4. Marketing and Communications

    1. Performance of a contract with you

    2. Necessary to comply with a legal obligation

    3. Necessary for our legitimate interests (to respond to customer queries, keep our records updated for training and evidentiary purposes and to study how customers use our products/services)

    To comply with legal obligations binding on us

    1. Identity

    2. Contact

    3. Financial

    4. Transaction

    5. Special category data

    1. Necessary to comply with a legal obligation

    2. Necessary to protect the vital interests of a natural person

    3. Necessary for our legitimate interests (in establishing or defending our legal rights or in order to prepare management or statutory accounts)

    To manage and provide any prize draw or competition where you have agreed to participate

    To enable you to complete a survey

    1. Identity

    2. Contact

    3. Profile

    4. Usage

    5. Marketing and Communications

    1. Performance of a contract with you

    2. Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

    To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

    1. Identity

    2. Contact

    3. Technical

    1. Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

    2. Necessary to comply with a legal obligation

    To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

    1. Technical

    2. Usage

    Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

    To make suggestions and recommendations to you about goods or services that may be of interest to you

    To conduct marketing

    1. Identity

    2. Contact

    3. Technical

    4. Usage

    5. Profile

    6. Marketing and Communications

    Business to consumers:

    1. When sent by post, necessary for our legitimate interests (to develop our products/services and grow our business).

    2. When sent by other means (including electronic communication) express consent.

    Business to Business:

    Necessary for our legitimate interests (to pursue direct marketing).

  9. Marketing

    Where you have provided consent for us to do so, we or our third party services providers will process your personal data in order to send you information about products and services which may be of interest to you. You can ask us to stop sending you marketing messages at any time by contacting us using the details set out above or, where the marketing message is in an email, by clicking “unsubscribe” on any such marketing message.

  10. Disclosures of your personal data

    We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 8 above.

    • Internal third parties such as any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006;

    • External third parties such as fraud prevention agencies, credit reference agencies, third party service providers (including banks, card payment processors, software service providers and debt collection agents), our funders, our or your legal advisers, our accountants and auditors, companies which undertake market research on our behalf and if applicable your business or organisation;

    • Specific third parties (as data processors) such as Feefo and Google Analytics.

    • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

    We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

  11. Data transfers

    We do not transfer personal data outside of the European Economic Area, but we do share personal data with third party processors, fraud prevention agencies and credit reference agencies who may transfer your personal data outside of the European Economic Area.

    Whenever such parties transfer your personal data outside of the European Economic Area, they impose contractual obligations on the recipients of that data. Those obligations require the recipient to protect your personal data to the standard required in the European Economic Area. They may also require the recipient to subscribe to ‘international frameworks’ intended to enable secure data sharing.

  12. Data security

    Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

    We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

    We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

    We will never ask you to send us payment card details by email and if you do get such a request that appears to come from us please forward it to cust.care@forbes-rentals.co.uk for us to investigate.

    Please remember that communications over the Internet, such as emails and messages sent through a website (webmail), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered and we cannot accept responsibility for any loss of personal information that is beyond our control.

  13. Data retention

    We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

    To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

    By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) and we will usually retain your personal data for 6 years following the expiry of all contracts relating to you.

    We may use Aggregated Data indefinitely without further notice to you.

  14. Children

    Our website is not intended for children and we do not knowingly collect data relating to children.

  15. Your legal rights

    Your personal data is protected by legal rights, which include your rights:

    • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

    • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

    • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

    • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

    • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

    • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to your personal data which you initially provided to us, which is processed based on your consent or based on the performance of a contract between us and which is processed by us using automated means.

    • Withdraw consent at any time where we are relying on consent to process your personal data. Where we rely on your consent you have the right to withdraw consent at any time, although this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain financing or services to you. We will advise you if this is the case at the time you withdraw your consent.

    If you want to exercise any of these rights, please contact us using the details above.

    We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

    We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

    You also have the right to complain to the Information Commissioner's Office, which regulates the processing of personal data, about how we are processing your personal data.