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News & Reviews

Feefo Gold Trusted Merchant 2018

Alkas Miah, Customer Service Manager

By Alkas Miah | First published: 8th March 2018

Forbes Rentals is delighted to our Announce Gold Trusted Service Award 2018.

Forbes Rentals is Recognised as a:

Gold Trusted Merchant

Forbes Rentals knows that customer satisfaction is central to our business and as such, we use Feefo as an external body to collate reviews from our customers. We value and monitor all feedback on our service delivery and are highly responsive to any comments that we receive.

2018 Gold Trusted Service, Feefo Independent Ratings

We are delighted to announce that for the second year running we have achieved our Feefo Gold Trusted Service Award, with an average score of 4.8 out of 5 for customer experience across all reviews that we have received this year. Feefo only collects reviews and ratings from verified customers so the accreditation that they award is entirely genuine, and we are extremely proud to have again attained the highest recognisable standard.

We would not be where we are without our loyal customer base, and we are hugely grateful for their continued business and support. We will drive our company forward this year with the emphasis remaining on the quality of our service delivery. As ever, we will respond to consumer demand, ensuring that our customers always have access to the highest quality of both product and service.

Where we differ from the retail sector is hugely apparent in the reviews that we have received. Our business is not a one off transaction, instead we provide an on-going support to our customers and they know that they can depend upon us. At all touch points within the rental process, from the clear advice from our sales staff to the highly efficient installation and user training to the friendly customer service and engineers, our efforts have been noted.

Fundamentally, the fantastic reviews that we have received are a testament to our hard working staff, who are the embodiment of our company ethos in all of their hard work and dedication. Our staff always retain a customer focus and enable us to deliver the first class service that our customers deserve.

They are a first rate service, they are polite and friendly. They stick to their delivery times and come out really quick if there is a fault. I will always use them; I have been with them a long time with no hassle. And I would recommend them to anyone. 1st class company.

Read all our customer reviews on Feefo.