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News & Reviews

Feefo Gold Trusted Merchant 2017

Alkas Miah, Customer Service Manager

By Alkas Miah | First published: 19th December 2017

We are delighted to have achieved our Feefo Gold Services award for 2017, an independent seal of excellence that recognises exceptional customer service.

Forbes Rentals is Recognised as a:

Gold Trusted Merchant

This recognition is awarded to businesses that use Feefo's platform to collect reviews, ratings and customer analytics, and is based entirely on interactions with verified customers. This is the most prestigious award available, and in order receive this accreditation a business must consistently receive ratings of over 95% from their customers.

Andrew Mabbutt, Feefo CEO says:

We would like to offer our congratulations to all the winners of this year's Feefo Trusted Service award. We are so proud that so many businesses are putting customer service first. We have been working closely with all our customers to build trust and transparency online, and ultimately helping shoppers buy with confidence and make better decisions.

As a company, we are dedicated to delivering excellent customer service, and we really value our customer feedback. Our reviews underline how we differ from retail, and the fact that our installation and engineer response service is truly valued by our customers. When your technology or appliances break down you need a company that you can rely upon to deliver an immediate response, and that is where we excel.

We are very grateful to our loyal customers, and extremely proud of our hard working and knowledgeable teams. It is great to see them being publically recognised. The reviews speak for them selves.

Kevin Herring, Director at Forbes says:

It's a real honour to receive this award from Feefo. To be recognised for delivering exceptional experiences to our customers is a great achievement. We’ve been working hard to ensure our customers receive the best service possible, and being able to listen, understand and respond to their needs has enabled us to improve our offering. We’re looking forward to another successful year ahead.”

Read all our customer reviews on Feefo.