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Mobility Scooter Rental

Forbes Mobility Scooter Questions Answered

Forbes Mobility is a member of the British Healthcare Trade Association (BHTA)

Trading Standards Institute (TSI) Approved

We want you to be assured that Forbes Rentals guarantee no hassle and no pressure selling

Calls may be recorded

What happens when I contact Forbes Mobility?

When you call 0800 006300 or email Mobility Rental Advisor one of our dedicated team of mobility scooter advisors will be on hand to discuss with you what mobility scooter will best suit your needs. You will be asked questions about your level of disability / impairment, your height and weight. The distances that you will wish to cover, the type of journeys you plan to make and whether you will be travelling on the roads, will need to be ascertained. We will decipher whether you will require the mobility scooter to be dismantled.
Your safety is our top priority, which is why Forbes advisors are trained to ask the right questions to find the most suitable product for you. If we do not believe that we have the right product for you, we will tell you.
Once a suitable scooter has been agreed; we will arrange a date convenient to you for one of our trained assessors to visit your home. Our friendly assessor will guide you through all the functions of the mobility scooter and will give you a full test drive, ensuring the mobility scooter is set up for your personal comfort by adjusting the seat height and tilt on the steering handle. You will also be guided through the charging procedure for the battery. Most importantly, your assessor will make sure that you feel confident with the mobility scooter.

Should I have a friend or family member present for the home assessment?

We welcome having a friend or family member present when we carry out the home assessment. This will give you added confidence and peace of mind that you have made the right decision.

Does Forbes Mobility sell scooter accessories?

Yes, Forbes are able to supply scooter accessories on a separate sales order. Please call 0800 006300 or email Mobility Rental Advisor to speak to your advisor on application about purchasing accessories and to discuss delivery details. A separate VAT exemption form may need to be filled out on delivery.
We currently are able to supply for sale adjustable crutch bags with walking stick holder, mobility scooter cape/ponchos to fit our Forbes models, available in blue, grey or maroon and a range of different sized Single and Twin fold ramps. If you have an accessory you are interested in that is not listed, please enquire and we will see if we can order one in for you to be delivered with your scooter.

Does Forbes Mobility belong to any recognised trade associations?

Yes, Forbes Rentals Mobility is a member of the British Healthcare trade Association (BHTA) -Trading Standards Institute (TSI) Approved

Why does Forbes only supply Shoprider mobility scooters?

Shoprider is one of the foremost manufacturers of mobility scooters worldwide; they have a reputation second to none for comfort and durability. Our aim is to provide you with a premium brand at a sensible and affordable rental price.

What happens if a fault develops with my Forbes Mobility scooter?

No problem, just call our customer service team on 01737 647400 and we will arrange for a service engineer to visit. If you call before 10am Monday to Saturday, we will offer to visit same day.

I need some technical advice about my Forbes Mobility scooter, who do I speak to?

No problem, just call our customer service team on 01737 647400 and we will help you with your query.

What if my Forbes mobility scooter gets a puncture?

We will repair the puncture at no cost to you, just call our customer service team on 01737 647400 or email Mobility Repair and we will arrange for a service engineer to visit. If you call before 10am Monday to Saturday, we will offer to visit same day.

Can I take my Forbes Mobility scooter with me on holiday?

Yes – Provided it is within the UK mainland. However, certain service exemptions would apply. Please call us on 01737 647400 for details before your journey.

Do I qualify for VAT relief?

By the very nature of the mobility scooter, it is aimed for someone with an impairment or disability. Therefore, Forbes Rentals website prices are indicated as excluding VAT. For you to qualify to be exempt from VAT you must have a chronic or disabling condition that effects your every day life for example, arthritis, diabetes, angina etc. You do not have to be registered disabled to claim relief from VAT. If you are unsure contact one of our Customer Care Team on 01737 647400.  Alternatively, you may want to contact your local Customs and Excise office directly.
To claim the VAT relief you must complete a self-declaration form. This will need to state the illness or medical condition you are suffering from and tick confirm you wish to claim exemption and the information is correct. Forbes Rentals are required to retain a copy of your declaration and it may be passed to Customs and Excise as evidence of your disability.